Paying Down Manual Debt: Jill Eubank of Randstad on Operational Insurance

About this Episode

What happens when a finance team lacks the capacity to keep transformation moving? Host Heather Cole talks with Jill Eubank, Executive Vice President of Randstad Professional Talent Solutions, about manual debt – the legacy workarounds, brittle processes, and key person dependencies that hold back AI ROI – and the operational insurance that keeps daily work flowing while teams transform.

In this episode:

• Three ways manual debt shows up: capacity overload, the transformation trap, and tribal knowledge risk
• Why 88% of CFOs call manual debt their biggest barrier to AI ROI
• Operational insurance and the discipline to say no
• The accountant and architect mindsets in finance
• How a publicly traded solar company removed 28 hours from every monthly close
• A three-question reality check for financial leaders
• A “glocal” approach for multinational finance functions

Resources mentioned:

• 2026 Finance Leader Playbook: Capitalizing the AI-Driven Finance Function: https://www.randstadusa.com/business/business-insights/guide/finance-playbook/
• 30-second diagnostic tool to benchmark your current operational maturity: https://share.hsforms.com/2_Fp8Hmq8RFOfBDhjrqgEfw29irg
• Randstad website: https://www.randstadusa.com/
• Randstad on LinkedIn: https://www.linkedin.com/company/randstad/